Terms and Conditions of Stay

 

These Terms and Conditions set out the rules for the provision of accommodation services, liability, and stay at the Property located at Poznań, ul. MOSTOWA 30, and constitute an integral part of the booking agreement.

1. Conclusion of Agreement: The agreement for accommodation services is concluded upon making a reservation (by phone, e-mail, or online via the booking system at www.poznan-apartments.pl) and full payment for the stay by the Guest.

2. Acceptance of Terms: By entering into the agreement, the Guest confirms that they have read and accept the Terms and Conditions of the Property. These Terms and Conditions apply to all Guests and are available at www.poznan-apartments.pl.

3. Hotel Day: Apartments at the Property are rented on a daily basis. Check-in starts at 3:00 PM and check-out ends at 11:00 AM the following day. Any extension of the stay must be requested in advance and is subject to current apartment availability.

4. Conditions of Use: Guests may use the Apartments only after completing check-in formalities and making full payment for the stay.

5. Occupancy Limit: Only the number of persons specified in the reservation may stay in the apartment.

6. Refusal of Service: The Property reserves the right to refuse service to a Guest who failed to comply with the Terms and Conditions during a previous stay.

7. Prohibition of Transfer: The Guest is not entitled to transfer, make available, or sublet the apartment to third parties.

8. Quiet Hours: Quiet hours are in effect on the premises from 11:00 PM to 9:00 AM.

9. Visitors: Visitors are allowed on the premises until 8:00 PM. After this time, only the number of persons specified in the reservation may remain in the apartment. The Guests who made the reservation bear full responsibility for any visitors.

10. Events and Parties: Hosting wild or noisy social parties in the Apartments is strictly prohibited. In the event of an intervention by the Police, City Guard (Straż Miejska), etc., the Guest shall be fully responsible for all related consequences. We kindly ask for your consideration for the comfort of other Guests staying in neighboring Apartments and thank you for your understanding.

11. Smoking Policy: Smoking is strictly prohibited throughout the Property. A designated smoking area is located in the building's courtyard.

12. Extra Bed: Please inform us at least 1 day prior to arrival if an extra bed is required in the apartment. The cost of an extra bed is PLN 290 per night.

13. Security Deposit: In the case of large stag/bachelor party groups, the Property reserves the right to collect a refundable security deposit of up to PLN 2,000 at check-in to cover potential damages or order maintenance. The collection of the deposit is discretionary and at the Property's decision. The deposit will be refunded 1 day after check-out / completion of the reservation, provided the stay complies with the Terms and Conditions and no damage is caused to the apartment.

14. Children Policy: Children over 5 years of age are priced as adults and sleep in separate beds.

15. Pricing: All prices listed on the website during the booking process are in PLN and include 8% VAT.

16. Guest Liability: The Guest bears full liability for any damage to or destruction of equipment and other items in the Apartment, even if caused unintentionally.

17. Reporting Damage: The Guest is required to immediately notify Property staff of any damage to property or equipment, as well as any other irregularities.

18. Limitation of Liability: The Property is not liable for the loss of or damage to belongings owned by Guests or third parties staying in the Apartment at their invitation.

19. Personal Data (GDPR): In the booking process, you voluntarily share your personal data with the Property (in particular: full name, phone number, e-mail address, and business details if applicable). All provided personal data is collected solely for the purpose of fulfilling the accommodation service and is protected in the same manner as data provided in the booking process managed by OTCR Apartments, as detailed under the Privacy Policy tab.

20. Unforeseen Circumstances: In exceptional and unforeseen situations, the Property reserves the right to substitute the reserved Apartment with another of a similar standard. In the highly unlikely event of a lack of available apartments (overbooking), the Property reserves the right to cancel the reservation made by the Guest. In such cases, the full amount for the canceled reservation will be refunded to the Guest.

21. Internet: Wi-Fi access at the Property is free of charge.

    ​

We kindly ask you to adhere to these Terms and Conditions and wish you a pleasant stay!